A Configuration Management Database, or CMDB, is a tool used to store a variety of information related to IT services…
We Help Organisations Get More from Ivanti
Our work with organisations simplifies service operations, enhances how Ivanti is utilised across teams, and ensures the platform delivers lasting value.
Trusted by brands you know
Helping You Achieve More with Ivanti
We work with organisations to strengthen service operations by improving visibility, increasing control, and delivering better outcomes. Our focus is on solutions that are efficient, scalable, and tailored to your goals.
Managed Services
Keep your Ivanti platform running smoothly and improving over time through full maintenance, monitoring and optimisation.
Integrations
Connect Ivanti with your existing systems to simplify processes, improve data flow, and reduce manual effort across teams.
Training & Support
Support your team with training and guidance that builds confidence and reduces reliance on outside help.
Professional Services
Define, build and improve your Ivanti platform with people who know what good service delivery requires.
A practical approach that gets results
We focus on what matters. That means clear planning, consistent delivery, and support that keeps people confident in the tools they use.
Understand the challenge
We learn how your organisation works so we can shape solutions that fit the way you operate.
Shape the solution
We define the right approach, align it with your goals, and make sure everyone is on board before we build.
Deliver with clarity
We deliver with control and transparency at every stage. You stay informed from start to finish.
Support and evolve
After go live, we stay involved, whether that means support, training or helping you adapt as your needs evolve.
“Working with Sollertis was an outstanding experience. We developed a great partnership, and their dedication to the client is evident in all aspects, from project design to delivery. Thanks so much for doing a great job!”
Shilpa Kanchan
ITSM Tools Project Manager
Smarter Ingrations, Bigger Impact
We connect Ivanti to the tools your teams already use, making systems work better together whilst avoiding complexity. There is no heavy code and no unnecessary steps, just fast, reliable, and built-to-last integrations.
Frequently asked questions
Quick answers to common questions about our services and support.
What makes you different from other Ivanti partners?
We combine extensive product knowledge with an excellent understanding of service operations. Our clients see us as a trusted extension of their team. We are valued for being direct, easy to work with, and focused on client goals. We care about client success.
What types of organisations do you work with?
We work with public and private sector organisations across healthcare, education, local government, and enterprise IT.
Do you support older Ivanti platforms as well as Neurons?
Yes. We work with all versions of Ivanti, whether you are maintaining an existing setup or planning a transition.
How involved are you after go-live?
That’s up to you. We can provide ongoing support or step back once the project is complete. We stay flexible to meet your needs.
Can you help us design our Ivanti setup from scratch?
Yes. We work with clients to define their requirements, map the right approach, and build a system that fits from the start.
Still have questions?
Can’t find the answer you’re looking for? Please chat to a member of our team.
Insights & Ideas
Thoughts on service improvement, drawn from years of hands-on delivery.
Team Sollertis • March 16, 2023
The Role of Chatbots in IT
Chatbots are transforming the business landscape in many ways, but one of the most compelling use cases is in IT…
Team Sollertis • February 23, 2023
Chatbots in Human Resources
Using chatbots in HR departments has increased in the recent years, with advancements in AI and machine learning, chatbots can…
Team Sollertis • January 9, 2023
The Evolution of Chatbots and How They Support Remote Workforces Today
One of the world’s first chatbots was created in 1966[1] called Eliza. However, it wasn’t until much later that chatbots became…
Team Sollertis • November 7, 2022
Good Work-Life Balance, How Important Is It?
Work-life balance is critical to a successful & productive life. Benefits include family, leisure & personal health. Here, we discuss…
Jaime Ponting • August 19, 2021
Customer Feedback – Why is it so important?
Feedback is one of the most important, most valuable things a business can receive. Why is it so important to…
Jaime Ponting • June 30, 2021
How can chatbots provide better customer experiences?
Our previous article touched on how having a well implemented chatbot solution can work wonders for Service Desks, reducing pressures…
Jaime Ponting • May 28, 2021
How can Chatbots help reduce pressure on Service Desks?
In the quest for greater efficiency and a more satisfactory service for users, chatbots are fast becoming a great way…
Kevin Baker • April 30, 2021
Business Continuity Through a Pandemic (and Beyond)
Preparedness, innovation and adaptability have been key for organisations the world over in the past 12 months. What can be…
Jaime Ponting • March 19, 2021
The Growing Importance of Chatbots
How will chatbots change the way IT Service Desks provide support to users?
Kevin Baker • January 5, 2021
A Year in Review: Our Take On 2020
Well, that was unusual. 2020 is a year none of us will forget. In this blog, we’ll give you our…
Team Sollertis • September 30, 2020
How AI is bringing more humanity to IT
Artificial Intelligence appears to be the antithesis of personalising IT. However, could the robots be our friends rather than our foes after…
Jaime Ponting • August 28, 2020
The Importance of Workforce Wellbeing
The Impacts of the pandemic on the way we work are plain to see. But what about the impacts on…
Jaime Ponting • July 31, 2020
The role of automation in the ‘new normal’
The role of IT in recovering from this pandemic is undeniably significant. But where does automation fit in to this?
Kevin Baker • July 1, 2020
ITSM Post Pandemic
ITSM is sure to play a significant role in businesses adapting to the ‘new normal’. What can ITSM teams do…
Team Sollertis • June 1, 2020
An introduction to Webhooks in Cherwell
Webhooks for Cherwell are here. In this article, we give you an introduction to Webhooks, and how to use them.
Jaime Ponting • May 1, 2020
How is COVID-19 going to impact the future of ITSM?
COVID-19 is impacting businesses globally, forcing them to adopt new ways of working. What will the impact be on ITSM?
Jaime Ponting • April 1, 2020
Shorter Commutes & Productivity Predicaments – (Another) WFH Blog
Workers around the world are adapting to the new norm – working from home. But what are the effects on…
Team Sollertis • March 3, 2020
From IT silo, to alignment, to Business Convergence
IT business alignment is about ensuring that every action and initiative by IT professionals delivers business value. Achieving this means…
Kevin Baker • February 3, 2020
How to deliver IT With Purpose
In the digital age, a business will only be successful when it is effectively supported with technology. Kevin Baker…
Kevin Baker • January 2, 2020
Is your business smart enough for AI?
Automated service and knowledge management powered by AI are set to transform business, but as Kevin Baker explains, this combination…
Team Sollertis • January 16, 2018
Digital vs analogue: the real reason why business and IT don’t get along
Whether you call it IT/business alignment, our preferred term of Convergence, or something else, the problem remains the same: there…
Kevin Baker • January 2, 2018
Will you be an IT business champion in 2018?
Business performance is being strangled because of poor communication and lack of collaboration between IT and its fellow business departments….
Team Sollertis • November 7, 2017
How to optimise your business IT for 2018
With the economic outlook still uncertain and competition fiercer than ever, IT will be asked to increasingly take up the…
Team Sollertis • November 3, 2017
Interest rate rises and Brexit woes: can technology save UK business?
The first interest rate rise in 10 years will fuel the economic storm that has been building since the Brexit…
Simon Kent • October 12, 2017
Sollertis and Service-Flow Alliance brings Business Relationship Management (BRM) and IT Business Alignment to all ITSM platforms
PRESS RELEASE: Sollertis and Service-Flow Alliance brings Business Relationship Management (BRM) and IT Business Alignment to all ITSM platforms Swindon, UK…
Simon Kent • September 4, 2017
How KCS is making organisations more intelligent
Comaround is an organisation that specialises in self-service and knowledge management. This case study interview shows how ComAround is using…
Kevin Baker • August 21, 2017
What is KCS and can it unlock the potential of self-service?
Knowledge Centered Service (KCS®) aims to improve an organisation’s intelligence by capturing its collective knowledge. Here’s an introduction to how…
Team Sollertis • August 21, 2017
Why your self-service portal fails – and how to fix it
The potential of a self-service portal to reduce support costs and improve IT customer satisfaction is well understood. However, relatively…
Team Sollertis • August 7, 2017
How BizDevOps can make you a Business Leader
BizDevOps can help IT build strong ties with the business by creating a collaborative culture which ensures IT delivers value. …
Simon Kent • August 1, 2017
Overcoming the culture of fear which paralyses IT
Initiatives such as BizDevOps and Agile are designed to eliminate silos and improve the effectiveness and relevance of business technology…
Kevin Baker • July 13, 2017
How will BizDevOps help IT deliver results?
DevOps is designed to remove the silo mentality that limits the effectiveness of business IT. But does it go far…
Simon Kent • July 5, 2017
The ‘intangible’ wrecking your IT projects
Why has IT so far failed to deliver what the business needs? It’s time to look beyond the blockbuster strategies…
Team Sollertis • June 28, 2017
What Business Relationship Managers can learn from great leaders
Business Relationship Managers (BRMs) are faced with the unenviable task of bringing together disparate groups of people resistant to change. …
Team Sollertis • June 27, 2017
When digital transformation becomes digital destruction
It is estimated that the recent IT failures afflicting BA will cost the company £80 million. That’s the number reported…
Kevin Baker • June 21, 2017
The ITSM trap: why technology isn’t giving the business what it needs
Technology leaders are going bigger and bolder trying to unlock the potential of technology. But are we looking in the…
Team Sollertis • June 14, 2017
5 misconceptions which ruin digital transformation
Why is digital transformation failing to deliver on its promises? Simon Kent explains how to break the misconceptions of digital…
Team Sollertis • June 7, 2017
The 5 levels of IT maturity that lead to digital transformation
Digital transformation is only possible for organisations which have reached a certain level of IT maturity. Simon Kent assesses how advanced…
Team Sollertis • May 31, 2017
The CEOs Digital Transformation Elephant In The Room
Discussions about digital transformation invariably focus on the latent power of technology. But these conversations avoid the obvious elephant in…
Team Sollertis • May 28, 2017
ComAround partners with Sollertis as part of its expansion into Europe
“We are very proud to say that we have signed a partner agreement with Sollertis covering the UK market. Thanks…
Simon Kent • March 21, 2017
Forget alignment: business IT convergence will lead digital transformation
Business and IT alignment was once presented as the method for breaking the introverted, silo structure which stops IT from delivering…
Team Sollertis • March 20, 2017
Think SMALL to make big digital transformation impact
Digital transformation can be daunting. Simon Kent says that by starting small, IT leaders can deliver short-term wins which lead…
Simon Kent • February 10, 2017
Happy #BRMDay – Why Strategic BRM is critical to digital business success!
Today is #BRMDay, the internationally recognised day that celebrates the outstanding work of Business Relationship Managers throughout the world. As…
Team Sollertis • January 26, 2017
Sollertis project shortlisted for SDI Award
The University of Lincoln’s ground-breaking ITSM project has been shortlisted for an SDI Award. Here’s why this is a watershed…
Simon Kent • January 26, 2017
Why BRM will take centre stage in 2017
Business technology is no longer a department, it is a virtual entity without definable boundaries. The challenge of managing this…
Team Sollertis • November 28, 2016
Is DevOps being driven off the cliff?
DevOps is about improving the vital intersection between Development and Operations, yet the concept itself has reached a critical crossroads….
Team Sollertis • October 27, 2016
IT services take centre stage as allure of hardware fades
Business leaders have shifted their focus away from procuring the latest tech and are instead spending money to improve IT…
Simon Kent • October 7, 2016
Let’s talk about the communication crisis in ITSM
Poor communication has blighted the development of ITSM since its inception, yet we’re still sleeping on the value of talking. The…
Kevin Baker • October 5, 2016
Digital transformation starts IT spending spree
Heavy investment in cloud, mobility and big data will push global IT spending to $2.7 trillion within the next four…
Simon Kent • September 22, 2016
Is the elephant in the room destroying your IT projects?
Commentators and analysts spend countless hours debating the reasons for IT project and migration failures, but the main problem is…
Simon Kent • September 7, 2016
University of Lincoln selects Sollertis Convergence to spearhead Business Relationship Management drive
September 7 2016, Swindon, Wiltshire, UK. University of Lincoln has chosen Sollertis Convergence and Cherwell Service Management to underpin its…
Team Sollertis • August 17, 2016
Digital transformation slowed by skills shortage
Businesses are missing out on the potential benefits of technological developments such as Internet of Things (IoT) and big data…
Kevin Baker • August 5, 2016
Is digital transformation ruining the banking customer experience?
The number of UK bank branches has halved since 1998, with just 8000 surviving this ongoing cull according to this…
Simon Kent • August 5, 2016
We manage customer relationships, but forget our own
All successful businesses manage their customers, but very few have realised the importance of managing the other relationships which define…
Kevin Baker • July 6, 2016
The one thing that stops ITSM delivering business value
Much of the current effort to modernise IT service management is well intentioned, but doomed to failure. Simon Kent explains…
Kevin Baker • June 17, 2016
Disruptive innovation more important than cost savings
Growth, performance and disruptive innovation are now more important than cost reduction and financial management. 271 company directors polled by…
Simon Kent • June 17, 2016
Two things IT must fix to kick-start digital transformation
In our opinion, there are two crucial areas that must be addressed before businesses can truly embrace digital transformation.
Kevin Baker • May 25, 2016
IT to spend $187 billion making sense of numbers
Spending on business analytics designed to support digital transformation will grow 50% every year on its way to becoming a…
Simon Kent • May 25, 2016
Adopt two-step, bimodal IT to embrace digital transformation
IT leaders are being warned that they must develop a two-step culture within IT to create a regular stream of…
Simon Kent • May 21, 2016
Is BRM the only way to save business IT?
Business Relationship Management is increasingly recognised as an important tool for connecting departments with corporate objectives. But this underplays the…
Kevin Baker • May 21, 2016
Spending on digital transformation to top £2.2 trillion
Digital transformation is extending beyond the enterprise to help create a hyper-connected society which will generate more than $2.2 trillion…
Simon Kent • May 9, 2016
Is IT losing grip over its own domain?
CEOs are taking control of digital change projects, what does this mean for the future of technology departments?
Simon Kent • May 5, 2016
CEOs take control as digital change makes business “unrecognisable”
Industries will be made “unrecognisable” because of the changes brought about by digital transformation, according to half of CEOs questioned…
Kevin Baker • May 3, 2016
Digital transformation failings dent UK world standings
Businesses struggling with digital transformation adoption are causing the UK to lose its leading global technology position. Research from the…
Kevin Baker • April 5, 2016
Do we need an IT “department” anymore?
As technology continues to extend into every facet of the business, it is time we reviewed the concept of the…
Simon Kent • April 5, 2016
Digital transformation makes us all partners, customers and…competitors
Billions of businesses, people, and things are being connected as digital transformation takes hold, fundamentally altering the way products and…
Simon Kent • March 24, 2016
Will the last business IT services please turn off the lights?
IT departments have potentially lost control of business technology, but will the next wave of shadow IT force them to…
Simon Kent • March 17, 2016
Sollertis and Excalibur Data Systems announce strategic partnership
Sollertis and Excalibur collaborate to deliver Business Relationship Management and Digital Business Transformation Management solutions on the Cherwell Service Management…
Kevin Baker • March 14, 2016
3 skills that will help deliver digital transformation projects
According to recent research, the public sector is struggling to find the right people to fulfil its ambition of using…
Simon Kent • March 14, 2016
Technology revolution slowed by digital transformation skills shortage
A lack of digital transformation skills means that IT leaders’ ambitious plans to overhaul public services may not be able…
Kevin Baker • March 4, 2016
Smart IT puts the squeeze on business process outsourcing
The allure of business process outsourcing contracts is quickly fading because Smart IT initiatives are starting to pay greater dividends…
Team Sollertis • March 4, 2016
How Digital Transformation will rebuild your bank branch
High street banks will spend $20 billion by 2019 to improve the in-branch banking experience, following the customer experience path…
Simon Kent • March 3, 2016
So what about Service Strategy and CSI? Does no-one care?
“We don’t know where we’re going, but we’re way ahead of schedule!” This phrase sums up the IT Service Management conundrum…
Simon Kent • February 25, 2016
IT customer service practices that you must avoid
Technology consumerisation and a vastly altered business technology world means that IT customer service has become one of the biggest…
Simon Kent • February 24, 2016
What can consumer brands teach ITSM about smart IT?
Big brands are performing wonders with technology and in this article, we look at how these successes can be replicated…
Kevin Baker • February 23, 2016
Beginners guide to IT customer service
Why technology departments and professionals must prioritise IT customer service to stay in control of business technology.
Team Sollertis • February 22, 2016
Offshore outsourcing will be blown out the water by digital transformation
Business technology will soon be so efficient thanks to digital transformation projects that the practice of using offshore outsourcing purely…
Simon Kent • February 3, 2016
Who will lead digital transformation and define the future of business IT?
Traditional ITSM has failed to give businesses the IT they need to succeed, so what are the alternatives? Simon Kent…
Simon Kent • February 3, 2016
A Beginners Guide to Business Relationship Management (BRM)
By Simon Kent, chief innovation officer, Sollertis
Team Sollertis • January 28, 2016
Digital transformation is now a business strategy, not an IT trend
Research by IDC shows that digital transformation is so pivotal to business success that it has transcended from I.T. challenge…
Kevin Baker • January 28, 2016
The trend forcing IT departments to move faster than ever
The Internet of Things will drive I.T. departments further out of their comfort zone by forcing them to quickly adopt…
Kevin Baker • January 13, 2016
The mantra all successful IT professionals will follow in 2016
Technology is becoming ever more pervasive and important to business and this year, there’s one mindset that will separate those…
Team Sollertis • January 12, 2016
Sollertis converge BRM and ITSM on Cherwell Software platform to drive Digital Business Transformation
Customers to Benefit From Integrated Business Relationship Management and ITSM Capabilities to manage and serve Digital Business Transformation SWINDON, WILTSHIRE,…
Kevin Baker • December 21, 2015
CSC Sight BRM as One To Watch in 2016
An interesting article from Computer Science Corporation (CSC) on the top 5 trends in IT for 2016 and beyond, sights the business relationship…
Simon Kent • October 15, 2015
Delivering Strategic Business Value from ITSM and Business Relationship Management
Strategic Business Value will be realised through the intelligent union of IT Service Management with Strategic Business Relationship Management I love bold…
Kevin Baker • October 7, 2015
Is it right to call our business colleagues “customers”?
In this guest blog for the SITS Community our Chief Innovation Officer, Simon Kent, poses the question with some interesting responses….
Kevin Baker • March 5, 2015
Guest on ITSMReview Podcast Episode 10: Self Service & Automation
Listen to our Chief Innovation Officer as he explores Self Service & Automation with key industry figures; Barclay Ray, Doug…