Our blog

PRESS RELEASE: Sollertis and Service-Flow Alliance brings Business Relationship Management (BRM) and IT Business Alignment to all ITSM platforms Swindon, UK – Helsinki, Finland Sollertis, creator and provider of the world’s first Strategic Business Relationship Management (BRM) solution, and Service-Flow, integration service provider, today announced cooperation in providing the availability of the Sollertis BRM solution, Convergence, for any […]

Comaround is an organisation that specialises in self-service and knowledge management.  This case study interview shows how ComAround is using Knowledge Centred Service (KCS®) to capture collective knowledge and build smarter organisations.

Initiatives such as BizDevOps and Agile are designed to eliminate silos and improve the effectiveness and relevance of business technology delivered.  But they will only succeed if leaders remove a critical barrier: fear. 

Why has IT so far failed to deliver what the business needs? It’s time to look beyond the blockbuster strategies and instead elevate the importance of something that has been massively underestimated in the development of corporate technology.

Business and IT alignment was once presented as the method for breaking the introverted, silo structure which stops IT from delivering business value. There is a fundamental flaw in the alignment model that is preventing IT from leading digital business transformation.

Today is #BRMDay, the internationally recognised day that celebrates the outstanding work of Business Relationship Managers throughout the world. As a BRMP (Business Relationship Management Professional) and proud holder of a BRMI Trailblazer 2016 award from the Business Relationship Management Institute, I am honoured to be a part of this outstanding community and profession. This […]

Business technology is no longer a department, it is a virtual entity without definable boundaries.  The challenge of managing this sprawl is why Business Relationship Management (BRM) is set to become the principle that underpins all business IT.

Poor communication has blighted the development of ITSM since its inception, yet we’re still sleeping on the value of talking.  The damage caused by the ITSM communications crisis must be reversed – and this change is an emergency change!

Commentators and analysts spend countless hours debating the reasons for IT project and migration failures, but the main problem is plain to see.  Why do we ignore the obvious, and what can be done to reverse the pattern of costly IT project failures?

September 7 2016, Swindon, Wiltshire, UK. University of Lincoln has chosen Sollertis Convergence and Cherwell Service Management to underpin its Business Relationship Management strategy by providing a 360-degree view of relationships between IT, operations, colleagues and students. Cherwell Service Management is the leading platform for automating and managing ITSM and was already on the University […]