The Impacts of the pandemic on the way we work are plain to see. But what about the impacts on our wellbeing?
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The role of IT in recovering from this pandemic is undeniably significant. But where does automation fit in to this?
ITSM is sure to play a significant role in businesses adapting to the ‘new normal’. What can ITSM teams do to survive and thrive post-pandemic?
Webhooks for Cherwell are here. In this article, we give you an introduction to Webhooks, and how to use them.
COVID-19 is impacting businesses globally, forcing them to adopt new ways of working. What will the impact be on ITSM?
Workers around the world are adapting to the new norm – working from home. But what are the effects on businesses and their employees?
IT business alignment is about ensuring that every action and initiative by IT professionals delivers business value. Achieving this means going beyond alignment and instead reaching ‘Business Convergence.’
In the digital age, a business will only be successful when it is effectively supported with technology. Kevin Baker explains why IT professionals must temper their egos and rethink...
Automated service and knowledge management powered by AI are set to transform business, but as Kevin Baker explains, this combination of technologies is not an automatic panacea.
Whether you call it IT/business alignment, our preferred term of Convergence, or something else, the problem remains the same: there is a disconnect between what IT delivers to the business,...
Business performance is being strangled because of poor communication and lack of collaboration between IT and its fellow business departments. Kevin Baker says we need leaders to end this problem...
With the economic outlook still uncertain and competition fiercer than ever, IT will be asked to increasingly take up the slack. Simon Kent explains the key areas that must be...