The first interest rate rise in 10 years will fuel the economic storm that has been building since the Brexit referendum. Simon Kent looks at how important IT will be...
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PRESS RELEASE: Sollertis and Service-Flow Alliance brings Business Relationship Management (BRM) and IT Business Alignment to all ITSM platforms Swindon, UK – Helsinki, Finland Sollertis, creator and provider of the world’s first...
Comaround is an organisation that specialises in self-service and knowledge management. This case study interview shows how ComAround is using Knowledge Centred Service (KCS®) to capture collective knowledge and build...
Knowledge Centered Service (KCS®) aims to improve an organisation’s intelligence by capturing its collective knowledge. Here’s an introduction to how KCS works and its intriguing potential.
The potential of a self-service portal to reduce support costs and improve IT customer satisfaction is well understood. However, relatively few organisations have mastered it and instead are seeing poor...
BizDevOps can help IT build strong ties with the business by creating a collaborative culture which ensures IT delivers value. Yet it also offers a major opportunity for IT professionals...
Initiatives such as BizDevOps and Agile are designed to eliminate silos and improve the effectiveness and relevance of business technology delivered. But they will only succeed if leaders remove a...
DevOps is designed to remove the silo mentality that limits the effectiveness of business IT. But does it go far enough? We look at what BizDevOps means, why it is...
Why has IT so far failed to deliver what the business needs? It’s time to look beyond the blockbuster strategies and instead elevate the importance of something that has been...
Business Relationship Managers (BRMs) are faced with the unenviable task of bringing together disparate groups of people resistant to change. What can BRMs learn from great leaders to ensure they...
It is estimated that the recent IT failures afflicting BA will cost the company £80 million. That’s the number reported to shareholders by chief executive Willie Walsh as the airline...
Technology leaders are going bigger and bolder trying to unlock the potential of technology. But are we looking in the wrong direction for answers?