“We don’t know where we’re going, but we’re way ahead of schedule!” This phrase sums up the IT Service Management conundrum for me. IT Service Management is critical to Digital Transformation,...
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Technology consumerisation and a vastly altered business technology world means that IT customer service has become one of the biggest priorities for IT departments.
Big brands are performing wonders with technology and in this article, we look at how these successes can be replicated by any IT professional or department without the luxury of...
Why technology departments and professionals must prioritise IT customer service to stay in control of business technology.
Business technology will soon be so efficient thanks to digital transformation projects that the practice of using offshore outsourcing purely to reduce labour costs will become “obsolete”.
Traditional ITSM has failed to give businesses the IT they need to succeed, so what are the alternatives? Simon Kent explains what will fill the void and drive digital business...
By Simon Kent, chief innovation officer, Sollertis
Research by IDC shows that digital transformation is so pivotal to business success that it has transcended from I.T. challenge to become a cornerstone of the corporate strategy.
The Internet of Things will drive I.T. departments further out of their comfort zone by forcing them to quickly adopt new technologies to keep up with demands of the business.
Technology is becoming ever more pervasive and important to business and this year, there’s one mindset that will separate those IT professionals treading water, and those delivering value to the...
Customers to Benefit From Integrated Business Relationship Management and ITSM Capabilities to manage and serve Digital Business Transformation SWINDON, WILTSHIRE, UK – January 12, 2016. Today, Sollertis, a leading innovation...
An interesting article from Computer Science Corporation (CSC) on the top 5 trends in IT for 2016 and beyond, sights the business relationship management role as being pivotal in positioning the CIO to lead the...