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Delivering Strategic Business Value from ITSM and Business Relationship Management

Strategic Business Value will be realised through the intelligent union of IT Service Management with Strategic Business Relationship Management  I love bold statements like that, but this is one of those statements...

Is it right to call our business colleagues “customers”?

In this guest blog for the SITS Community our Chief Innovation Officer, Simon Kent, poses the question with some interesting responses. Check it out and join in the debate.  Comment here...

Listen to our Chief Innovation Officer as he explores Self Service & Automation with key industry figures; Barclay Ray, Doug Tedder, ITSM Consultant at Tedder Consulting LLC  and Eddie Vidal, Manager of the UMIT...