A Configuration Management Database, or CMDB, is a tool used to store a variety of information related to IT services and assets. It is a critical component of a successful...
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Chatbots are transforming the business landscape in many ways, but one of the most compelling use cases is in IT support. It should come as no surprise that IT helpdesks...
Using chatbots in HR departments has increased in the recent years, with advancements in AI and machine learning, chatbots can handle a variety of tasks, from recruiting, onboarding, to employee...
One of the world’s first chatbots was created in 1966[1] called Eliza. However, it wasn’t until much later that chatbots became essential tools for consumers, businesses, and entire industries. The chatbots...
Work-life balance is critical to a successful & productive life. Benefits include family, leisure & personal health. Here, we discuss the importance, benefits & ways to achieve better balance. The...
Feedback is one of the most important, most valuable things a business can receive. Why is it so important to understand customer sentiment, and what should we use it for?
Our previous article touched on how having a well implemented chatbot solution can work wonders for Service Desks, reducing pressures and freeing up valuable time for staff. In this article...
In the quest for greater efficiency and a more satisfactory service for users, chatbots are fast becoming a great way of reducing pressure on Service Desks, freeing up valuable time...
Preparedness, innovation and adaptability have been key for organisations the world over in the past 12 months. What can be done to improve our agility and approach to change and...
How will chatbots change the way IT Service Desks provide support to users?
Well, that was unusual. 2020 is a year none of us will forget. In this blog, we’ll give you our take, looking at the challenges and opportunities of the last...
Artificial Intelligence appears to be the antithesis of personalising IT. However, could the robots be our friends rather than our foes after all?