Arriva: Migration to Ivanti Neurons for ITSM
A UK-founded passenger transport operator with a presence in 13 countries. We led Arriva's migration from Cherwell to Ivanti Neurons for ITSM to reduce complexity, streamline dashboards, and improve system performance.
Results at a glance
The challenge
After years on Cherwell, Arriva's ITSM environment had become increasingly complex to manage. The IT team wanted a smoother upgrade path, simpler access to key information, and stronger performance across the service management estate.
Our approach
We delivered the migration from Cherwell to Ivanti Neurons for ITSM, focusing on simplifying dashboards, improving performance, and enabling service management best practices across the organisation.
Key capabilities delivered
- Migration from Cherwell to Ivanti Neurons for ITSM
- Reduced dashboard complexity with clearer information access
- Improved performance across the ITSM platform
- Smoother upgrade experience with less support effort
- Service management best practices applied consistently
Before & after
Before
After
The outcome
The move to Ivanti Neurons for ITSM has delivered a smoother upgrade experience with minimal support effort, a significant reduction in dashboard complexity, and stronger system performance, helping teams access the information they need more easily and consistently.
Ready to get similar results?
Book a free consultation and we'll help you map a path to better IT outcomes.
More case studies
Aberdeenshire Council: Agile ITSM Beyond IT
A Local Authority in North Eastern Scotland using Cherwell® Service Management to provide an agile ITSM solution, expanding service management into HR, contact centre, and beyond.
Read case study
Arriva: Company-Wide ITSM and Knowledge Management
One of Europe's leading passenger transport operators, operating across 14 countries. We helped deliver modern ITSM and knowledge management across the business after centralising a fragmented IT landscape.
Read case study